metodologia modelo excelencia

Business excellence model

Management improvement

A framework of the business management system is drawn up and deployed in the organisation to provide stakeholder satisfaction and deliver lasting results.

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  • Provides an overall and comprehensive view of management.
  • Clarifies a conceptual framework and common language for management.
  • Provides a tool for assessment and training.
  • Enables measurement and comparison.
  • Promotes continuous improvement.


  • Providing basic training in business excellence.
  • Defining the structure and criteria of the model.
  • Defining the purpose, content and key points of each criterion.
  • Drawing up the assessment questionnaire.
  • Providing guided self-assessment and cross-checking the results.
  • Designing an improvement plan.
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Related methodologies

See methodologies

Infrastructures to support change

A set of key actions to foster improvement and speed up change.
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