Reduction in the incident rate in Finance Department using CEDAC methodology

Minicompany in the Finance Area of an automotive company (part of a multinational group) uses the CEDAC problem-solving technique to reduce the incident rate in month-end closing.

NEEDS

Greater involvement of the departments providing information.
To reduce the number of incidents in month-end closing to 4 within the following six months.
To reduce the percentage rate of invoicing errors to 10% within the following six months.

IMPROVEMENT PROCESS

Appointing and launching the project team.
Training in basic principles of CEDAC technique for solving chronic / vital problems.
Analysing key problems and deploying high-priority improvement actions.
Drawing up a Supplier Communication Plan (month-end closing process).
Training plan for users and approvers.
Deploying operational standards in different areas and departments.
Monitoring results and follow-up in Minicompany meetings.

Related methodologies

See methodologies

Systematic problem-solving techniques

SCRA (Symptom, Cause, Remedy and Action) system for solving acute and/or temporary problems / Quality Story - CEDAC - A3 for chronic problems.