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Balanced scorecard

Strategic, operational and departmental indicators

A management control tool which displays and correlates the objectives of the organisation with its different strategic priorities, using a set of interlinked indicators, with the end objective of helping to deliver strategy.

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BENEFITS

  • Contributes to better understanding of the business model.
  • Provides a holistic view of performance.
  • Enables monitoring of strategic and operational plans.
  • Measures the degree to which objectives and strategic projects are being delivered.
  • Enables action to be taken on the few vital factors with greatest impact.

WE DO IT BY

  • Linking up strategic business and management pillars.
  • Designing the balanced scorecard.
  • Selecting indicators.
  • Defining required performance levels.
  • Setting benchmark references.
  • Establishing a monitoring system.
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