HomeSuccess storiesDeployment of Lean Service in a capital goods manufacturing company
Deployment of Lean Service in a capital goods manufacturing company
Leading multinational capital goods manufacturing company applies Lean Service principles and tools to reduce the lead time of its support processes and deploy a Kaizen approach of continuous improvement.
-80%in lead time for resolving customer queries
-25%in lead time of new product design
-80%in the number of customer queries not resolved first time
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