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Home Success stories Deployment of Lean Service in a capital goods manufacturing company

Deployment of Lean Service in a capital goods manufacturing company

Leading multinational capital goods manufacturing company applies Lean Service principles and tools to reduce the lead time of its support processes and deploy a Kaizen approach of continuous improvement.

-80% in lead time for resolving customer queries
-25% in lead time of new product design
-80% in the number of customer queries not resolved first time
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NEEDS

  • To establish a management framework for the company’s processes.
  • To eliminate waste and reduce the lead time of support (non-production) processes.
  • To establish a dynamic of continuous process improvement which enables problems to be solved.

IMPROVEMENT PROCESS

  • Assessing the current situation.
  • Analysing and improving the value streams of the selected support processes.
  • Standardising processes, inputs, outputs and main activities.
  • Defining process indicators and monitoring and improvement meetings.
  • Developing competences in problem-solving tools.
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Related methodologies

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Lean Service

Improving the effectiveness of administrative and support processes in terms of quality, cost and delivery.
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