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metodologia lean service
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Lean Service

Improving the effectiveness of administrative and support processes in terms of quality, cost and delivery

A faster and higher quality service, with greater process efficiency, through the application of concepts and tools of Lean management.

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BENEFITS

  • Standardises and simplifies activities.
  • Speeds up and reduces supply and delivery times.
  • Improves productivity and process quality.
  • Increases commitment and people satisfaction.
  • Develops people’s competences and versatility at work.

WE DO IT BY

  • Mapping processes and understanding the value stream.
  • Selecting key processes to improve.
  • Identifying and measuring the service value.
  • Organising and standardising activities.
  • Deploying a system for continuous process improvement.
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Success stories

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Implementation of Lean Service in a distribution company

A leading national multi-format product retailer (food, textiles, footwear, household appliances, etc.) applies Lean Service principles and tools to reduce the lead time of its processes and improve service rates to sales points.
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metodologia asenta

Success stories

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Deployment of Lean Service in a capital goods manufacturing company

Leading multinational capital goods manufacturing company applies Lean Service principles and tools to reduce the lead time of its support processes and deploy the Kaizen approach of continuous improvement.
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metodologia asenta

Success stories

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Applying Lean in commercial processes

Multinational company improves its Quotation and Launch Order processes by applying Lean principles through the deployment of Lean services.
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