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Quality improvement plan in automotive sector company

The Aluminium and Machining Divisions of an automotive sector company, with 30+ plants located in 11 different countries, deploys a global improvement plan to avoid recurring quality problems with its customers.

11 Quality Control action points
7 Quality Planning action points
4 Quality Improvement action points
16 managers involved in the Improvement Plan
12 action points focused on reducing complaints
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NEEDS

  • In-depth analysis of the current quality system in the plants.
  • To draw up a report with findings on the assessment conducted.
  • To draw up a Quality Improvement Plan.
  • To reduce the growing number of customer complaints.
  • To define common quality standards between plants.

IMPROVEMENT PROCESS

  • Project kick-off and training in quality management concepts.
  • Assessing the current situation:
    • Analysing the quality model and system in the plants
    • Self-assessment of the current situation
    • Practical exercise in creating a defects catalogue
  • Drawing up and sharing the findings from the diagnostic report.
  • Designing the quality system model.
  • Drawing up the Quality Improvement Plan and Implementation Planning.
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